SHIPPING & RETURNS

Shipping Policy

Free delivery on all orders! However, Groovy Giraffe will not be liable for any lost normal mail. We strongly recommend shipping with tracking number to prevent any lost and missing items. Shipping with tracking number costs an additional $3.90; free for orders over $50. 

 

We aim to dispatch your items within 3 working days of receiving an order, Monday through Friday excluding weekends and public holidays. For urgent door-to-door delivery (S$15), please drop us an email at hello@groovygiraffe.store to let us know the details.

Returns & Exchange Policy

All products sold are non-returnable and non-refundable. 

We make effort to ensure that all products sent are correct and in good condition. If there is accidental damage during delivery or defective items dispatched erroneously, we will gladly do an exchange. Please drop us an email at hello@groovygiraffe.store within 3 days of receipt with a photo of the book defect.

 

We retain the right to decline exchanges that do not meet our requirements.

Effective 1 May, 2020

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